| Automate your business activities with ease using … |
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| Prioritize Customer Service From Top to Bottom - Part II |
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| First you should analyze all of all of your operations and procedures to ensure they are as efficient and effective as possible. Make sure you research your industry to identify best practices and compare how you match up. Trade and industry associa |
| Prioritize Customer Service Part III - Using Customer Surveys |
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| Customer Surveys Customer surveys are a tool for gathering information from your customers or prospects. You may want their evaluation of your performance or their experience of your customer service. You may want their opinion on proposed new produ |
| Should Basic Math Be on the Endangered List? |
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| Does anyone out there know how many items are in two dozen? This should be a question that any second grader could answer easily. The reason I am asking is that once again I have been amazed at the lack of common everyday knowledge that our young pe |
| The Customer Experience Payoff |
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| Here is the brutal reality: It's not enough anymore to JUST provide customer service. When my mother grew up and it was her birthday, her mother went to the store and bought flour, sugar, milk, and eggs; came home and baked a birthday cake. When it |
| Keeping Your Customers - It's Not Just About Loyalty |
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| Marketing consultants, me included, have long trumpeted that building loyalty with customers is a basic strategy for retaining long term relationships. Therefore most companies believe that if they do all they can do develop loyalty from their custo |
| Customer Service Training Benefits For Your Company |
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| Customer Service is an important aspect for all businesses as they help retaining customers and build their businesses. Many companies have realized the criticality of customer service for their businesses and have started focusing on customer servi |
| Why Do Your Customers Shop With You? |
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| If all you have is a guess, then you are projecting your own preferences on your customers and may be completely wrong. This is a really bad way to run a business. If you don't know why your customers shop with you, you can't emphasize those reasons |
| 10 Things to Know About Your Customers |
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| 1) Name - Customers that you can greet by name are far more likely to feel welcome in your store and will buy more because you have taken the time to remember who the person is. This works on the phone too. Get the customer's as soon as possible whe |
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